| |
|
|
Deck Orders & Shipping
|
eDeck takes great pride in speedy order fulfillment and shipping. Use the chart below to estimate the shipping cost and delivery
time to your location.
|
| Freight Estimate | Transit Days |
| Albuquerque | $490 | 2 |
| Austin | $345 | 1 |
| Boston | $860 | 3 |
| Charlotte | $480 | 2 |
| Chicago | $680 | 2 |
| Cleveland | $660 | 2 |
| Dallas | $250 | 1 |
| Denver | $490 | 2 |
| Houston | $350 | 1 |
| Kansas City | $450 | 1 |
| Los Angeles | $775 | 2 |
| Miami | $580 | 2 |
| Nashville | $430 | 2 |
| New Orleans | $520 | 1 |
| New York | $950 | 4 |
| Orlando | $550 | 2 |
| Phoenix | $575 | 2 |
| Portland | $850 | 3 |
| Salt Lake City | $610 | 2 |
| San Antonio | $370 | 1 |
| San Diego | $660 | 2 |
| San Francisco | $875 | 3 |
| Seattle | $860 | 3 |
| St. Louis | $490 | 2 |
| Washington, DC | $1350 | 3 |
|
* Estimated shipping rates are based on 1,000 lineal feet of 1x6 Ipe delivered to a residence. This rate is an estimate only to
give you a guideline to use for freight costs. Actual shipping rates vary based on date, species, dimensions, destination, amount
ordered and carrier. eDeck will give you a specific freight quote based on your actual material quote.
** Transit days are based on the carrier's estimated number of business days the shipment will take to get to you, once
the order is loaded onto the freight carrier's truck.
|
Do you have a minimum order size?
There are no minimums here! Your order size, however, may affect the shipping method and cost.
Where will you ship?
We will ship anywhere within the continental United States.
I am local in the Dallas/Ft. Worth area, can I come pick it up?
Absolutely! Please call to schedule a pick-up time with us.
Will I be charged for shipping and handling?
The cost of shipping your decking order is not included in the pricing page on the site. We publish current estimated shipping rates to
various locations so you can get an idea of what the shipping cost will be. We will figure this amount for you in your quote,
based on that day's freight rates. Note that freight rates may rise/fall daily. Also note that price quotes for shipping via
common carrier are based on the information you provide. If any of the information you provide is inaccurate (i.e. that we will be delivering
to a business address versus a residential address) then that will affect the shipping cost. Our shipping rates are low because we use
several freight companies that give us deep quantity discounts that we are able to pass on to you.
How will my deck order arrive and which carriers do you use?
Bundles will be stacked orderly, and steel banded onto skids to additionally secure the package. The skids may consist of several
pallets length-wise up to 20 feet long. We ship smaller bundles and accessory packages using UPS and larger bundles using CONWAY or
various other common carrier services, depending on the best freight rate that we can get you for that day.
How long will it take to get my order?
If all items are in stock, we will pull and package your order within 24 hours. Shipping times vary, but from our Dallas, Texas location,
it may take anywhere from 1-5 days, depending on how many orders we are processing at that time and how far away you are. Check our
delivery times chart above to get an estimate. We will try to give you our best estimate when we complete your order, and we will
communicate with you when your order has shipped.
How do I unload my order when it arrives?
We will work with you to give you the best expectation of when your order will arrive so you can be prepared. Carriers are well-versed in residential deliveries,
but off-loading of decking is labor-intensive. It is recommended that you have something to cut the steel banding straps, such as tin
snips, as well as a hammer to "de-crate" any additional reinforcements. Due to the length of the boards, you will more than likely
have to work with the driver to unload your decking piece by piece so. As this could take some time, have some friends ready to help you.
See our installation guidelines on how to stack and store.
How do I store my order until I'm ready to install it?
Re-stack your order neatly, with the longest lengths on the bottom, over evenly spaced scrap boards or using the pallets from the shipment.
Remember to keep the boards off the ground to prevent any movement due to moisture absorption. You can also lay your boards across the
deck frame after it is built, just remember to let any air dried (AD) boards acclimate before installation. This could take up to
two weeks, so plan your construction appropriately!
Can I place an order over the internet?
Yes, but that requires a custom quote, and we would like to discuss your project with you to make sure we are quoting the correct material
and amounts. We do post our pricing so you can compare with other companies and get a rough estimate of what your project will cost.
Please go to the "Get a Quote" button or "Let Us Fill Your Order Online" on the main page and e-mail us as much information as you
can -- the size, lengths, and lineal/square footage of your project.
What is your Return Policy?
We don't like problems so we fix them fast. Any problems with your order should be reported within 24 hours of receiving the product.
Go to the Contact Us tab and call or e-mail us with any inquiries concerning a problem. We will work with you to find the fastest,
most effective solution to the problem.
How do I cancel an order?
All sales are considered final at time of purchase - when the order is paid for (your credit card details have been submitted to us for
payment). You will be charged a 5% restocking fee if you cancel your order after payment has been received.
What methods of payment can I use?
We require payment at the time of purchase, and accept all major credit cards including Visa, MasterCard, American Express, and Discover. We do not accept checks or extend lines of credit.
|
|
|
|
